Posted by: robwilc
on Jul 09, 2010
The next item in the Vault Information dialog is the connection information. The idea of this section is that it should show you some basic connectivity information, and type of connection that the Enterprise Vault Outlook Add-in is using.
Here are two examples :
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Posted by: robwilc
on Jul 09, 2010
Another one of the things in the Vault Information dialog is the User Information which is available.
Unfortunately it’s not available to all connection types as you can see below :
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Posted by: robwilc
on Jul 08, 2010
This is a very useful tool for slicing and dicing an event log very quickly. It doesn’t matter whether it’s a system event log, application event log, or an Enterprise Vault event log, it will handle them all. The only thing to remember to do for Enterprise Vault event logs is to register vaultmessages.dll, otherwise you won’t see the events properly. You’ll see :-
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Posted by: robwilc
on Jul 08, 2010
One of the useful things that the Vault Information dialog gives you is information on the Operating System that the Enterprise Vault Outlook Add-in is running on. You can see it in the following dialog :
You also see key things like :-
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Posted by: robwilc
on Jul 07, 2010
The Vault Information dialog provides some useful information in the event of issues in the Enterprise Vault Outlook Add-in. The quickest way I find to access it is to press control and shift together, then click on one of the icons on the EV Outlook toolbar.
This will bring up the following dialog :
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Posted by: robwilc
on Jul 07, 2010
A feature which has been in Enterprise Vault for a while now, but one that I don’t use very often, gave me the idea to write a blog about it since I had to use the other day. This feature is the ability to start a DTRACE from the VAC itself, rather than having to go to the command line.
To do this the administrator has to click on the server name in the VAC, and then click on Tools –> Advanced Features :
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Posted by: robwilc
on Jul 06, 2010
With the Enterprise Vault Outlook Add-in it is often necessary to see a log file of what it has been doing. The log file is sometimes used in tandem with the server DTRACE of a particular component (eg ArchiveTask if you are manually archiving an item on the client).
To generate a client log file, see the following technote :
http://seer.entsupport.symantec.com/docs/276094.htm
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Posted by: robwilc
on Jul 01, 2010
The other day I was asked to help capture a process termination of migrator server (during a PST import) on a Windows 2008 x64 Enterprise Vault Server. It tripped me up in a couple of places so here are the gotchas.
The process is 32 bit, so I found it “best” to install the 32 Bit version of the Debugging Tools for Windows
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Posted by: robwilc
on Jul 01, 2010
Many organisations have additional message classes from other bolt-ons to Exchange (such as Fax software and the like). It’s fairly easy to get Enterprise Vault to archive these, as outlined below :
Step 1 – Add the message class to the Directory
Right click your directory in the VAC, go to properties, then the Message Class tab, as shown below.
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Posted by: robwilc
on Jun 30, 2010
The other day I was asked how to do a query, or report, which shows archives which exist, but where the billing account has gone away – ie the user account in Active Directory has been deleted.
I think you see something like this in the Usage Report from the Vault Admin Console, though other people have said it says “Unknown” :
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