Rebuilding Multiple Indices

Rob Wilcox — Mon, 06 Sep 2010 13:58:25 +0100

Sometimes in Enterprise Vault it is necessary to rebuild multiple indices. This used to be a manual process with the VAC, but a change was added to Enterprise Vault 8 Service Pack 2 where by you can :-

a) Do it from a command line

b) Do it for multiple Indices

The way to do this is to provide a comma separated file to IndexCheck, as follows :

Run indexcheck –f to generate a CSV file eg indexcheck –f index_folder –c exist –csv

Check the CSV file

Status of Outlook on the Enterprise Vault Server

Rob Wilcox — Mon, 06 Sep 2010 13:16:20 +0100

On pretty much all of my virtual machines I still stick with Outlook 2003 SP 3, but, the question is .. what are the real options for people (who are a bit more progressive than me!)

EV 7 & EV 2007 targeting Exchange 2003 / Exchange 2007

Outlook 2003 SP 3

EV 8, EV 9 targeting Exchange 2003 / Exchange 2007

Outlook 2003 SP 3

Outlook 2007 SP 2 + Microsoft Hotfix 968858

EV 9 targeting Exchange 2010, and other versions of Exchange

Outlook 200Read More...

Retrying Index Volumes

Rob Wilcox — Fri, 03 Sep 2010 19:34:52 +0100

Index volumes which are marked as failed are retried when the index server is restarted, and periodically. The periodically part was added sometime ago in EV 2007, so in later versions, and all versions of EV 8 upwards the retry happens. By default this retry interval is 6 hours.

You can control it with the server side registry key :

RetryFailedIndexVolumesIntervalHours

Location

HKEY_LOCAL_MACHINE
\SOFTWARE
\KVS
\Enterprise Vault
\Indexing

Read More...

Capturing a Userdump of Outlook

Rob Wilcox — Fri, 03 Sep 2010 19:26:27 +0100

One of the things that I deal with reasonably often is crashes of Outlook. There are lots of ways that Windows can generate crash dumps, that would be useful for us to look at when examining and investigating an Outlook crashing issue. The best way, in my opinion, is to use the Windows Debugging Tools to generate a crash dump (aka userdump) and then have that analysed. Here is how to do that :

Firstly you need the Debugging Tools for Windows “installed” on the machine. There are aRead More...

EV 9 Late Breaking News

Rob Wilcox — Fri, 03 Sep 2010 00:00:52 +0100

A page that everyone should keep handy is the EV 9 Late Breaking News page.

Here is the link :

http://seer.entsupport.symantec.com/docs/355550.htm

Archiving Exchange 2010 Personal Archive

Rob Wilcox — Thu, 02 Sep 2010 02:45:22 +0100

Something worth noting is that it is not possible to archive items using Enterprise Vault from an Exchange 2010 Personal Archive. This was a question which came up recently, and I thought it was worth sharing the comment with all.

Another way to Import PSTs

Rob Wilcox — Fri, 27 Aug 2010 18:45:56 +0100

Another way to import PSTs into a system.. this time to a regular mailbox (ready for archiving them at some later time, perhaps) is to use the Import-Mailbox cmdlet in Exchange 2007. There is a bunch of documentation on Technet which covers it : http://technet.microsoft.com/en-us/library/bb691363(EXCHG.80).aspx, but as well that here is my run through of it in my lab environment.

First problem that I hit when trying to do it was :

Unfortunately this is a little “feature” of Microsoft’Read More...

Office XP

Rob Wilcox — Wed, 11 Aug 2010 14:15:01 +0100

Sometimes people mention on the forums or internally about support for Office XP, particular in relation to Enterprise Vault 8. This is usually from a client/user perspective. I know that some enterprises have difficulty in getting all users upgraded to the latest-and-greatest version of Office. It’s relatively simple to upgrade the version on the EV server(s) but those pesky users – well it can take a long time.

Enterprise Vault 8 does not support Office XP as a client. Take a loRead More...

PST Migration – Who is enabled now?

Rob Wilcox — Tue, 03 Aug 2010 01:18:58 +0100

Enterprise Vault has several ways available for customers to perform migrations of data from “old” PST files into an archive. Whilst the ways aren’t necessarily perfect, or 110% complete (at least, I don’t think they are) there are some fantastic features available.. and with a little bit of work it’s possible to get a good picture of what’s happening, where, what has happened, and why.

The first piece of this that I thought about is that in the Vault Administration Console you can eRead More...

Handle

Rob Wilcox — Mon, 02 Aug 2010 18:49:40 +0100

One of the other interesting SysInternals tools is called Handle.exe :

http://technet.microsoft.com/en-us/sysinternals/bb896655.aspx

With this tool you can find out which processes have a file locked open. For example :

C:\Users\robert_wilcox\AppData\Local\Microsoft\Outlook>c:\handle asdasd.docx -u

Handle v3.42

Sysinternals - www.sysinternals.com

WINWORD.EXE pid: 3212 ENTERPRISE\robert_wRead More...

Exporting an Archive to PST

Rob Wilcox — Thu, 29 Jul 2010 01:08:07 +0100

One of the slightly annoying thing with exporting an Archive to PST is the fact that the PST is always less than 2 Gb, even when you choose the “new” PST file format :

Move Archive – Frequently Asked Question

Rob Wilcox — Tue, 27 Jul 2010 02:56:30 +0100

A question that is asked quite often, about Move Archive is :

Can the features in Move Archive be used to move an FSA Archive?

The answer is no, that's not possible.

Another question is :

Can the features in Move Archive be used to move a public folder archive?

The answer is no, that's not possible.

In fact it is only possible to use Move Archive against mailbox archives, Domino and Exchange, and journal mailbox archives, DominRead More...

Export by date range, and delete?

Rob Wilcox — Mon, 26 Jul 2010 16:46:31 +0100

In Enterprise Vault when you export an archive, you have a number of choices as shown on the screenshot below :

Many people want to be able to export a particular date range AND “remove Read More...

Proof of “read” versus “unread”

Rob Wilcox — Mon, 26 Jul 2010 16:38:09 +0100

On our internal support forum a week or two ago there was an interesting discussion about whether or not Enterprise Vault can (or should) be used to prove with an email was “read” or “unread”. In short Enterprise Vault doesn’t record that status of a message. At first this would seem “bad”, but consider it for a moment? An end user can mark something as read, and then unread, 20 times … it doesn’t actually mean that they have or haven’t read it. Many people that I know will glance at an eRead More...

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