Posted by: robwilc
on Feb 24, 2010
I was installing the EV 2007 FSA agent the other day, on a regular file server. The installation was going fine until I hit the part where it was "starting services". That seemed to take an age, then fail.
On looking at the event log, I saw things like this :-
Event Type:Error
Event Source:Service Control Manager
Event Category:None
Event ID:7003
Description:
The EvFilter service depends on the following nonexistent service: FltMgr
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Posted by: robwilc
on Feb 23, 2010
If you manage an environment with many thousands of mailbox archives, it can be quite cumbersome in the VAC to scroll though to find the one you want.
A feature was added a long time (pre V6) that "chunks" the list of archives and creates subcontainers for them. The threshold of where this chunking happens is now documented (from 8 SP 1 onwards) :
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Posted by: robwilc
on Feb 17, 2010
Virtual Vault with read and unread messages
The read and unread status of messages is a MAPI property which when an item is archived doesn't get explicitly set on the shortcut. The effect of this is that if you move an unread item to virtual vault, when it is archived, it will become unread. All the items in virtual vault are shown as unread.
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Posted by: robwilc
on Feb 11, 2010
Wow, I never thought I would write a blog covering some DA/CA client stuff !! Anyway, one thing that you can do, is enable tracing on the client. This might help with things like connection issues and the like. I had to do that recently, and it took me a while to find out how to turn on tracing. So here is how to do it :
Locate the file : AcceleratorClient.Exe.Config
Open it in Notepad
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Posted by: robwilc
on Jan 20, 2010
A question which was asked a few days ago internally led me to have (yet) another look at browser search, or as it is sometimes known, search.asp.
You can access it using :-
http://name-of-your-ev-server/enterprisevault/search.asp
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Posted by: robwilc
on Jan 20, 2010
By default the OWA extensions timeout a request to restore an item after 30 seconds. This was previously not configurable. In some environments this has posed a problem in the past, where some internal Windows API calls were taking a little bit of time to come back, with, for example, user->group membership details.
A fix for this was introduced and can be used with version EV 8 and onwards
The fix is slightly dependent on whether you are using Exchange 2003, or Exchange 2007. If it is Exchange 2003, edit your EVBackend.ini file to include a line like this :
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Posted by: robwilc
on Jan 20, 2010
One of the things that people mention about the EV client is that when RPC/HTTP is in use, even in a corporate office environment, the EV client drops-back to "lite" client functionality. So it means that you don't get to choose which archive you want to manually archive something to, and you don't get the EV information tab on the properties of a folder.
The problem is that Outlook doesn't ever tell the extension whether RPC/HTTP is in use, or not. There is no API, and the developers haven't worked out a way of prising it out of Outlook's information. So the EV Add-in looks at the Outlook profile, and checks to see if it is configured to use RPC/HTTP at all. If it is configured, then the "lite" functionality is invoked.
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Posted by: robwilc
on Dec 21, 2009
A few days ago I was working on an issue with Support, and we came up with a neat way of doing "things" based on what happens in the event log on a server. This article describes how you can use a Windows XP / Windows 2003 tool called eventtriggers to do a simple SQL script when a particular event is logged in the Symantec Enterprise Vault event log.
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Posted by: robwilc
on Dec 17, 2009
A quick an easy way to prevent the archiving of the RSS feeds folder in Outlook 2007 is :-
On the properties of the EV directory in the VAC, add the message class for the RSS feed items (IPM.Post.RSS)
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Posted by: robwilc
on Dec 12, 2009
Did you ever setup a new machine, and run your first glorious powershell creation to get a message like this :-
File 1234.ps1 cannot be loaded because the execution of scripts is disabled on this system. Please see "get-help about_signing" for more details. At line: 1 char: 2
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