Posted by: RKirc
on Feb 23, 2010
The Event ID 3310 is very generic and has many different causes reasons for occurring. this can make it extremerly difficult to troubleshoot however having spent some time on it I thought I would put together my steps.
Firstly the error looks like this in the EV event log.
Event ID: 3310 There was a problem accessing a network service or resource. The dispenser will re-queue the current item and sleep for 10 minute(s).
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Posted by: RKirc
on Jan 19, 2010
Sometimes it can be useful to know what Exchange Server is associated with what user according to Enterprise Vault and the information in the Enterprise Vault Directory Database. So for example is UserA referencing the new Exchange Server that he/she has been moved to?
This can simply be done by running the following view in the Directory Database (At least in Enterprise Vault 8).
DBO.UserOrganizationView
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Posted by: RKirc
on Dec 21, 2009
What is It?
- Vault Cache is availble in Enterprise Vault 8 and above and is in effect the new Offline Vault offering.
- Fully integrated in Outlook.
- Allows users to access archived items offline.
- Full list of settings and configurable information on Vault Cache on the server can be found in the Enterprise Vault 8 Administrators Guide PDF .
- Newest items downloaded first
- How to configure and setup Vault Cache is covered in the Setting up Exchange Server Archiving PDF for Enterprise Vault 8.
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Posted by: RKirc
on Dec 21, 2009
Troubleshooting Outlook Web Access can be tricky at the best of times. Add in Enterprise Vault and it becomes a little more complex.
Below are troubleshooting steps that will help you diagnose issues and if necessary supply support with to expediate the time to resolution of your issue.
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Posted by: RKirc
on Dec 21, 2009
Problem building, or a suspected incomplete build of, Offline Vault
Capture a client trace.
1. Open Outlook on the client.
2. Hold the Ctrl+Shift keys and click on any of the EV icons on either:
- The toolbar
- The menu
This will launch the EV Diagnostics window.
3. Click the 4 - Maximum tracing radio button.
4. Click OK.
5. Click OK.
6. Close Outlook.
7. Reopen Outlook.
8. Repeat the operation that is generating the error.
9. Hold the Ctrl+Shift keys and click on any of the EV icons on the toolbar to bring up the EV Diagnostics window.
10. Click the Open Log button.
11. Save a copy of the ev_client_log file and send it to the Technical Support representative.
12. Close the ev_client_log.
13. Reset Level of logging required: to 1 - Errors only.
14. Click OK.
15. Click OK.
16. Close Outlook.
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Posted by: RKirc
on Dec 21, 2009
General Overview
Outlook Web Access in Exchange 2007 has changed quite significantly and so has Enterrpise Vault. One of the major changes is the fact that Enterprise Vault can no longer proxy requests through the Exchange Server as was the configuration in Exchange 2003.
Installation Troubleshooting
If you have issues with the actual running of the installation, check and gather the following in case you need to raise a case with Symantec.
1: Check the Application, Enterprise Vault and System Event Log. Save these off in EVT file format.
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Posted by: RKirc
on Dec 21, 2009
Troubleshooting Microsoft Message Queues with Enterprise Vault.
Explanation of each queue
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Posted by: RKirc
on Dec 21, 2009
This article is aimed at assisting and understanding what is in a client trace, which is a log capture from an Enterprise Vault Client PC/Laptop that has had this client deployed to. The client installation used is Enterprise Vault 8 base in this article, though most of what this document explains is relevant for most client versions all the way back to Enterprise Vault 7 and older.
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Posted by: RKirc
on Dec 21, 2009
One of the options with File System Archiving is the ability to create placeholders when an item has been archived. What this effectively is, is a link to the archived item stored in Enterprise Vault. Th purpose of this document is to explain what makes a placeholder, and how it works. This article will only focus on NTFS volumes etc, and other types of file system such as Celerra etc are not applicable to some points.
A Placeholder is made up of three things to be considered fully formed.
- Reparsepoint
- Sparse File
- Offline
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Posted by: RKirc
on Dec 21, 2009
It has generally come to my attention that for consultants especially there is a lack of knowledge surrounding Celerra and the fact that from EV7, files can be archived. I have threrefore put together this quick, simple article in regards Celerra components and how EV works with Celerra so terminilogy etc can be understood.
What is it…? - Models, Components, Terminology
- A NAS/SAN Device for File Storage.
Comes with many different options in terms of hardware and software. A bit like Enterprise Vault!
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